Since our company started in 1999, Equus Now! has always had a 100% Satisfaction Guarantee. If any product you purchase from us fails to perform in the way it should, we want to know about it.
If you are not satisfied with your purchase, we are happy to assist you with a return or exchange. Items returned in new, unused condition within 30 business days are eligible for a full refund (less the cost of shipping). Items returned in new, unused condition after 30 days are eligible for a store credit. Customer is responsible for return shipping. We will pay for return shipping if the return is a result of our error (you received an incorrect item or defective).
Saddle Return Policy
We understand the importance of a properly fitting saddle. You have 3 days to try out any saddle purchased from Equus Now! starting from the date you received the saddle. Be sure to take extra care to WRAP your stirrup leathers to prevent marks on the saddle flaps. Saddles returned with excessive wear will be evaluated & may be charged a fee. Be sure to return the saddle in the original condition you received it. If you decide to return the saddle within 3 days after receiving it, simply fill out the paperwork included in the package and ship it back to us. We recommend shipping saddles through UPS & insuring the saddle for the full purchase price. You can also contact us to purchase a PRE PAID saddle return label for $55.00.
Special Order Policy
Special Orders, Custom Items, and Monogrammed Items are NOT returnable. A Special Order item is an item that we normally do not stock. It will clearly say on our web site if any item is a SPECIAL ORDER. This item is brought in exclusively for you and shipped direct from the manufacturer. In many cases - special order items are made to order. *Special Orders cannot be canceled once the order is placed.
Items must be returned in brand new condition. All items must have their Original Tags & Packaging. There should be no sign of use, horse hair, or odor. Boots must be returned in their original boxes & shipped back within a secondary box/padded envelope to prevent damage to the original packaging.
Please Call us if you have any Questions:
Please send your returns to:
8956 Cotter St.
Lewis Center, OH 43035