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Shipping & Returns

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FREE SHIPPING ON MOST ORDERS OVER $100 within the Continental U.S.  

Most orders under $100 ship for a flat rate of $9.95 within the Continental US. 

Order that contain Clearance/SALE Items ship for a Flat Rate of $ 9.95 per order within the Continental US

Certain items carry FOB Charges. This charge is only for heavy/fragile items that require add'l care in packaging. Liquid Items, Supplements, Tack Trunks, etc have an FOB Charge. This charge shows up as "Fixed Shipping Cost" under the product's SKU #. 

Less than 100 of our products have FOB charges. 95% of the items we carry in our web store ship for FREE within the Continental US if the order is over $ 100.

 

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FAST FAST FAST!

We are known for our speedy shipping. This really sets us apart from our competition! We stock an INCREDIBLE amount of inventory in our warehouse. Even if an item is out of stock - in most cases we can have the  item(s) DROP SHIPPED from our suppliers within 48 hours - so there is no lag in shipping your order.  Most orders placed by 3 pm will ship SAME DAY. Many of our customers receive their items only ONE DAY after placing their order!

 

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Equus Now! ships worldwide and always at a great low price. We only charge the EXACT amount that our carriers charge us - so there is no shipping mark up.

We ship via US AIRMAIL worldwide.

 

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Return Policy

Since our company started in 1999, Equus Now! has always had a 100% Satisfaction Guarantee. If any product you purchase from us fails to perform in the way it should, we want to know about it.

 

If you are not satisfied with your purchase, we are happy to assist you with a return or exchange. Items returned in new, unused condition within 30 business days are eligible for a full refund (less the cost of shipping). Items returned in new, unused condition after 30 days are eligible for a store credit. 

Clearance Items marked "SALE" in the title are FINAL SALES.

These items have been marked down significantly - there are GREAT Deals to be had on these items - but they are not returnable.

 

Saddle Return Policy

We understand the importance of a properly fitting saddle. You have 7 days to try out any saddle purchased from Equus Now! starting from the date you received the saddle. Be sure to take extra care to WRAP your stirrup leathers to prevent marks on the saddle flaps. Saddles returned with excessive wear will be evaluated & may be charged a fee.  Be sure to return the saddle in the original condition you received it.  If you decide to return the saddle within 7 days after receiving it, simply fill out the paperwork included in the package and ship it back to us. We recommend shipping saddles through UPS & insuring the saddle for the full purchase price.

 

Used Items from our Consignment Shop, including Used Saddles have a 7 day return period. We cannot accept these items back after 7 days.

 

Buyer is responsilble for shipping charges both ways for exchange orders.

Special Order Policy 

Special Orders, Custom Items, and Monogrammed Items are NOT returnable. A Special Order item is an item that we normally do not stock. It will clearly say on our web site if any item is a SPECIAL ORDER. This item is brought in exclusively for you and shipped direct from the manufacturer. In many cases - special order items are made to order. *Special Orders cannot be canceled once the order is placed.

 

Items must be returned in brand new condition. All items must have their Original Tags & Packaging. There should be no sign of use, horse hair, or odor. Boots must be returned in their original boxes & shipped back within a secondary box/padded envelope to prevent damage to the original packaging.

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 Please Call us if you have any Questions:

1-877-740-4959 or 1-740-549-4959

 

Please send your returns to:

 

Equus Now!

8956 Cotter St.

Lewis Center, OH 43035