When you purchase a Riding Helmet from Equus Now!, it is automatically covered by the manufacturer's Crash Replacement Policy.
GPA Crash Replacement Policy:
Only GPA Helmets purchased within the previous 12 months qualify. A letter detailing the circumstances surrounding the crash written by the customer must be included with Crashed Helmet. Cost for CRASH Replacement is $200. Only 1 CRASH Replacement is allowed - there is no second crash replacement option. Only 1 Crash Replacement per NEW Helmet purchase.
If you purchased your helmet from our store, send it back to us at Equus Now! 8956 Cotter St, Lewis Center OH 43035 and include a letter detailing the circumstances, and a receipt for the purchase of the helmet.
Only one crash replacement per new helmet purchased is allowed. (No crash replacements will be done for a helmet purchased as a crash replacement. The customer will have to buy the second one at regular price.)
Charles Owen Crash Replacement Policy:
Charles Owen, Inc. will gladly replace any helmet involved in a horseback riding accident. Their program is as follows:
The owner of the accident helmet should complete and submit the “Accident Report Form” from Charles Owen’s website; http://www.charlesowen.com/us/accident-report before sending back the helmet to Equus Now!
All helmets must be returned with the accident report form.
Samshield Crash Replacement Policy:
Samshield will replace a helmet that has been crashed in at 25% off MSRP. This policy is good for 4 years, and only applies to helmets that HAVE NOT been customized. The customer is responsible for the extra cost for customization.