Customer Feedback & Photos

 

 

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We love to hear back from our customers!
Do you love what you bought from us?
Did you have a great shopping experience? Let us know!
And if you have any pictures, please share them too.
Send photos and stories to sales@equusnow.com.

 

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 We just received my daughters first riding jacket for her first show next week from your consignment shop. It couldn't have fit better if I had it made for her. The jacket is just beautiful and in impeccable condition. Please tell whomever it came from thanks(Annie Rider Kids Size 8). Going to your first show is a big deal, but to have clothes that make you feel special just further adds to the excitement. I look forward to ordering more from you in the future. Thanks again.

W Yamano - Wilmington, NC

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I ordered a First Lady GPA helmet on Thursday, in the afternoon I believe, via telephone. I was told to watch for it next
Tuesday. It arrived LESS THAN 24 hours after I ordered it! And I'm not sure who
helped me on the phone but she efficient (obviously!), courteous, helpful.
Definitely will use your store again!! THANKS!

L. Vickery - Michigan

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 I ordered Sergio Grasso boots a couple of weeks ago. They arrived safely and are fabulous.

Many thanks for such wonderful efficient service, it was a pleasure to shop with you.


Liz Anderson - Australia

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Thank You! The customer service you have offered to use has been wonderful.  We were visiting from North Carolina and can’t wait to come back! 

The lady helping us with the boots was great!   Thanks again and have a wonderful Holiday!

 

 Robin Rhodes

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I just wanted to say thank you for the great service your shop provides.  I always know I can go to your website and find exactly what I need at a great price, and 99% of the time it ships the very next day.  Like yesterday, for example - I forgot that my show pad is MIA and I have to leave for a show next Wednesday, but luckily for me, the order I placed last night has already shipped and I'll have my pad in time.  And on top of that, you gave me a 15% discount on the pad!  Thank you so much for saving my lazy self so many times!

Keep up the good work,

Lindsey

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Everything arrived about five days after placing the order – absolute top service much appreciated and thanks for trading Internationally.

David - New Zealand

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Just wanted to compliment you on several levels. I recently purchased some field boots and received EXCELLENT service, both when I was offered a different size when the one I ordered wasn't available, and later when I called with questions.

You'll be getting more business from me !

Karen

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I wanted to say thank you so much for Chianti's new Amigo blanket & Centaur shipping boots - sent quickly and safely all the way to Vancouver Island. Great help over the phone when I couldn't get my cc to process and super fast delivery!

I've shared your site with all my friends and hopefully you'll have some new Island customers shortly!! Everybody loves your site, and prices.

Thanks again,

Allison & Chianti

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I need to place another order soon but wanted to touch base re the Schleese that was delivered today. You are the best! This saddle is awesome, fit my baby boy like a dream..put it on the older schoolmaster(didn't like the girth placement at all ) but went for a ride, he immediately dropped his head, engaged on the bit and went beautifully-And the BIG bonus-IT FITS ME!! Thank you so much for providing me with my dreamed for saddle at a very reasonable price , super fast shipping and awesome customer service- You are the best!! A new order to follow shortly! Thank you so very much

Barb

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Can I just tell you that your site and your store (not that I've seen it in person but viewed the video) ROCK!!!!  Wow. My dream-come-true to own a tack store like yours. Next time I am in Ohio, I'm stopping in! I live in New York State. Kudos to you and your staff...great site, great customer service and by the looks of it, a GORGEOUS store!!!!!!! I'm jealous. :-)

Lisa - NY

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I just wanted to tell you that I was very and surprised at how great the service was from my first order that I have just placed another and intend to keep using your company in the future!!!!
Thanks,

Christy

 


Thank you for following up. You certainly have removed any concerns I had and the refund you have issued is more than fair. I really appreciate your attention to this and your generosity. I will certainly look to you when I do have the need to buy and I will be sure to let others know of the excellent way in which you handle your business.

My best wishes to you all and, again, my thanks.
Deb

 


It is really refreshing to find a vendor like Equus Now. I don't think I would have been able to get a new pair of boots without your help! Yes, my big boy is truly a childhood dream. When I was 9, I told my saddlebred trainer, I wanted a black and white paint saddlebred. Here are I am many years later with a black and white paint Thoroughbred. Yes, Dev, short for Devilish Edaro, looks like a warmblood, but he is really a Thoroughbred cross! He is like a giant labrador; he wants to get in your car, sit in your lap and he loves adults, kids, other horses and dog, etc. Here is the photo from our xmas card. You can see how sweet he is here! 

Rose

 


 

I wanted to write and say thank you for all your help and support getting my Ariat Monaco boots replaced. I was so thrilled to buy them initially from Equus Now given the price and wonderful customer service. Well, that great experience didn't stop after the sale either! After just 9 months of very moderate showing, the boot zippers started to completely separate over the jumps or when I took a step on the ground! When I called you to explain what was happening, you and your team provided invaluable help for how to work through Ariat and Equus Now to get them replaced at no additional cost to me.

As you can see in the attached photo, my new Ariat Monaco boots not only look great, they are so comfortable and yes, the new, thicker zippers, made the problems go away! Both my horse Dev and I thank you for all your help. It is great to find an online vendor who really cares about their customers! Equus Now will always be a top choice for all my equine needs!

Best Regards,
Jennifer Devening

 


 

Rose: Thank-you so much for your professional attitude that matches my expectations in this world, but which is not, as my husband says, what we normally meet. You deserve a five star mention in whatever review they make for entrepreneurs/businesswomen such as yourself. You've made another devoted customer and I feel able to refer your company without a second thought. It will be companies like yours that will make it long-term in the online market: Word of mouth is the best advertising and as we know, online talk is plentiful.

May you have tons of success in 2011.

Should a second-hand 16" saddle with blocks on the outside come to you for consignment, think of me up here; I've yet to find one.

Best regards,

Diana


 

I would like to wish Merry Christmas and all the best for the new year to you, all the stuff at Equus Now!, all your horses and pet friends, too :) You do such a good job for us, thank you!

Enjoy the day, love


Kate & Segi the horse - Czech Republic

P.S.: Segi’s wearing his very own stylish Horseware halter from you

 


 

I have attached some recent photos of my “partner” Lyle wearing the tack Equus has provided us. Returning to full time riding and horse ownership after many decades was a big decision for me fraught more than a little anxiety. However when I walk into Equus the wonderful staff always puts me at ease. Their courtesy, knowledge and support have helped make my transition back to the saddle a life affirming choice.

In the photos, Lyle is wearing his new Antares bridle and saddle along with the terrific Rambo quarter sheet. Yours truly is also dressed for Cubbing Season courtesy of Equus.

 

Dennis & Lyle


 

 I wanted to thank you for the last order I placed with Equus Now, you were out of the Jacket that I ordered and called to see if I would like a smaller size, the woman that talked with me was very pleasant and even recommended that I go down a size because they run large. I received the jacket and it was wonderful, fit beautifully, and I wore it the next day when I rode. I love it. Thank you again for such wonderful customer service, it seems to becoming harder and harder to find these days.

Thank you
Melissa P.


 

 

Just wanted to say a huge thank you to Equus Now! You guys are always great to answer questions and once again my order was shipped and to me in record time. You saved my show when my bridle came Friday morning even though I rodered in Wed afternoon. Thanks again for great service and great prices!!


Shelly


 

Thanks so much for getting Ariat to ship the Monaco boots in time for my
horse show....it was a BIG success, I really appreciate everything you
have done to make it a wonderful shopping experience! HIGHLY RECCOMEND!


Mary S - Portsmouth VA


 

Dear Customer Service,
Thanks so much for the phone call today, to let me know the custom order
Mattes half pad was arriving tomorrow & will be shipped out the same day.
I'm so excited that it's right on schedule, just like you said. It's been a
pleasure, and I'll be back...

Allison


 

Customer Service,
Enclosed are the Cavallo Boots that I had ordered on 3-27-09 and received 4-8-09 afternoon as they were on backorder. Enclosed is also my receipt.
As I mentioned in my conversation with Monica on 4-16-09, the boots leave a 1/2" gap on 1 side on the right hoof, evidently my horse has an unusual shaped hoof of conformation. She checked and assured me that I would be able to return the boots for a charge refund. They are in perfect condition. I may decide to try another brand in the future and will definitely consider shopping at Equus Now as you have good prices and excellent customer service.
Sincerely,


Karen

 


Hi there, I just wanted you guys to know how much I appreciated your customer assistance on my last purchase. I wanted a Shires blanket and tried to purchase one online. I received a call to let me know that you were all sold out of that size but that there was a Saxon available in that size similar to the Shires. I accepted the substitute and then was called to let me know that the Saxon was $10 less than the Shires and to expect a refund on my credit card. It made me feel great knowing that you guys were looking after me!!! THANK YOU!!! I will certainly continue to do business with you (I have 7 horses!! ;))and will send other business your way. By the way the blanket arrived two days later and it is a very nice blanket!!


Christina


 

A very big Thank You to Rose and Jen for coordinating everything with Bates regarding my defective saddle. I appreciate everyone's patience, expertise and assistance in the process of the return, credit and purchase of the Equipe. My horse Nate and I are very happy and comfortable with our new Equipe saddle. What a great store! I have been telling everyone I foxhunt with and work with at OSU's Equine Center about my great experience.
Thank you again and Happy Holidays,


Amanda


 

I wanted to let you know about the wonderful customer service I experienced at you store Sunday, June 1st

I have a 13 year old Appendix Quarter horse that has been struggling with lameness for one reason or another. The most recent being severely bruised front feet followed by a nail puncture in one hind foot. The Equine Chiropractor I use suggested that I use Magic Cushion for his bruising.

So Friday, May 30th, a friend of mine picked up the supplies for me and I went to work packing his feet. Well, the packing didn’t last because of his pawing and tearing of the vet wrap. I rewrapped, this time with Duck tape covering the vet wrap. That failed too. At this point I figured that I would have to invest in costly boots to keeping the packing in place, I however, was wrong.

This is where Jen Hetzler came to my rescue, something for which I am very thankful. Instead of just selling me the boots and sending me on my way, Jen suggested that I first try applying cotton bandages before the vet wrap and then apply the duck tape in a little different manner to keep the vet wrap from tearing. She then suggested I apply a drawing salve for his nail wound, something I hadn’t even considered.

Jen spent at least 45 minutes with me, listening to the problems I was experiencing and providing me with a lot of much needed information and guidance. Once she had learned that the general consensus among the Vet, Chiropractor, and Ferrier was to get the issues with his feet cleared up that all the other issues should resolve themselves, she helped me select a biotin rich supplement, a sole paint, and helped me find the hoof hardener my Ferrier recommended.

Although Equus Now did not receive the $160 sale of four horse boots, Jen has made a very happy, loyal, lifetime customer. Something I feel is worth a great deal more.
Sincerely,


Kris